Terms and Policies:
To Order: (full custom builds or customized standard instruments)
To order an instrument contact me with your design and specs or which Simonetti Design and specs you’d like. I understand that ordering custom can be a daunting task so I work one on one with you to insure that what you have in your head ends up in your hands. You will be sent a full spec sheet listing all features and specifications, a price quote, a shipping quote and an ESTIMATED build time. Once everything is finalized and a price is agreed upon a 50% non-refundable deposit of the instrument price is required to get your project started. Shipping fees are made when the balance due is paid. Your deposit sets your place in the build lineup and secures your price. No unexpected material price increases to the ORIGINAL specs will be passed on to you. Please note any changes made to your design or specs after the deposit is made may incur additional fees which will require a 50% non-refundable deposit to move forward and may extend the build time.
Once the machining phase is done and your project moves to the hand carving stage your balance plus the shipping costs will be due. Instruments normally ship within 6-8 weeks after this point. At this point no changes are allowed. Projects left more than 30 days after balance due notification that have not been paid become property of Simonetti Basses and will be sold and any payments made will be forfeited.
Return Policy:
Custom order sales are final and only returnable for warranty work. Ready to ship instruments bought directly from the website or in person carry a 5 day return policy. If within 5 days after receiving your instrument you decide that you are not happy with the instrument, you can return it for a refund. Return shipping is the responsibility of the claimant and no initial shipping charges or PayPal fees will be refunded. Returns must be in the original packaging and unaltered. returns will be inspected upon receiving and any damages may be deducted from the refund amount. PLEASE READ MY WARRANTY BEFORE YOU ORDER OR PURCHASE.